Shipping policy
Shipping Policy
At Eloura™, we are committed to delivering your order safely and efficiently. All shipments include tracking so you can follow your package throughout the delivery process.
International Standard Shipping
We offer reliable international shipping using trusted global carriers.
- Orders are typically processed within 3–7 business days after purchase
- Estimated delivery time is 15–30 business days, depending on your location
- Deliveries are not made on Sundays or public holidays
- Delivery timeframes are estimates and cannot be guaranteed
Please note that international delivery times may vary due to customs clearance procedures and local postal services.
Customs & Delivery Delays
Once an order has left our warehouse, Eloura™ is not responsible for delays caused by customs authorities, postal services, or events beyond our control. If your tracking information has not updated for an extended period, we recommend contacting the shipping carrier directly for assistance.
For high-value orders, a signature upon delivery may be required to ensure secure receipt.
Door-to-Door Tracking
If you would like guaranteed door-to-door tracking confirmation for international shipments, please contact us at:
elourahairgrowth@gmail.com
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number. This allows you to monitor your shipment in real time until it reaches its destination.